PROSWIFT CUSTOMER CARE

Contact PROSWIFT Support

Questions about your order, cartridge compatibility, installation, printer recognition, print quality, returns, or warranty? Our support team is ready to help you get back to printing.

Contact Support

Choose the support method that works best for you. Including your order number and printer model will help us respond faster.

Email support@proswiftmall.com Best for order questions, returns, and detailed troubleshooting. Send an email → Call Us +1 (254) 232-5975 Monday to Friday, 9am–5pm PST. Call support → WhatsApp +1 (867) 560-4164 Convenient message-based support for quick questions. Message us → Online Form Send Us a Message Tell us what happened and include your printer and cartridge models. Complete the form →

Support Hours

For faster support, please include your order number, printer model, cartridge model, and a clear description of the issue.

Business Hours
Monday–Friday, 9am–5pm PST
Email Response
Typically within one business day
U.S. Holidays
Response times may be longer
Purchased from Amazon or another marketplace?
Please include the marketplace name and your order number when contacting us so we can locate your purchase more quickly.

Get your answer even faster 🎯

Share these details upfront—we may be able to identify the solution immediately.

Describe the issue

Tell us what happened, what you expected, and any troubleshooting steps you have already tried.

Name your printer and cartridge

Include the complete printer model and cartridge number shown on the printer or cartridge label.

Add your order number

Let us know whether you ordered from Amazon or another marketplace.

Attach a clear photo

Photos of error messages, cartridge labels, and print-quality problems make troubleshooting easier.

Providing these details helps our support team diagnose cartridge and printer issues more efficiently.

Send Us a Message

Complete the form below and the PROSWIFT support team will get back to you as soon as possible.

Shopify’s standard contact form does not support direct file attachments. You can reply to our support email with photos after submitting the form.

By submitting this form, you agree that PROSWIFT may use the information provided to respond to your support request.

WhatsApp Support