Returns, Refunds & 2-Year Warranty
Every proswife product is backed by responsive customer support, a straightforward return process, and a 2-year limited warranty. If something is not right, contact us and we will work with you toward a practical solution as quickly as possible.
30-Day Satisfaction Guarantee
Request an eligible return within 30 days of receiving your order. Contact us first if the product has been opened, installed, damaged, or is not performing as expected.
2-Year Product Warranty
Proswife compatible consumable products are covered against eligible manufacturing and performance-related issues for two years from the date of purchase.
Support That Stays With You
Eligible Proswife products are entitled to identical after‑sales support, regardless of whether they are bought from Amazon, our official website, or other officially authorized sales channels.
Our approach to returns and product support
We understand that third-party printer supplies need to do one thing above all: work reliably when you need them. That is why every eligible purchase is backed by responsive customer support, a straightforward return process, and a 2-year limited warranty.
If something is not right, you will not be left to deal with it alone. Contact us and our support team will listen carefully, review the situation, and help you reach a fair and practical solution.
30-Day Satisfaction Guarantee
You may request an eligible return within 30 days of receiving your order. Please contact us before sending a product back so we can help you follow the appropriate process.
Return eligibility
- The item must be a proswife product purchased through our official Amazon store, website, or another authorized sales channel.
- Please provide your order number and a brief description of the reason for the return.
- Unused products should be returned in their original packaging whenever reasonably possible.
- If the product has been opened or installed and is defective, damaged, leaking, incompatible, or not performing as expected, please contact us before returning it.
What happens next
Once your request has been reviewed, we will help you reach an appropriate solution as quickly as possible.
Depending on where the order was placed, the return or refund may be completed through the original purchasing platform. Our support team will guide you through the applicable process and remain available if you need assistance.
Original shipping charges are generally non-refundable unless the return is caused by an incorrect, damaged, or defective product supplied by us.
Contact us
Send us your order number, product model, and a brief description of the reason for the return.
Receive guidance
We will review your request and explain the appropriate return, replacement, or refund process.
Reach a solution
After the applicable requirements are completed, the approved replacement or refund will be arranged.
2-Year Limited Product Warranty
Every proswife compatible consumable product is covered by our 2-year limited warranty from the date of purchase.
The same support wherever you purchase
Your place of purchase does not change the level of eligible product support you receive. This warranty applies to proswife products purchased through our official Amazon store, website, or another authorized sales channel.
If you experience a covered product issue, contact us directly. Our support team will work with you toward a practical solution.
What to provide
- Your order number or other valid proof of purchase
- The product model
- A clear description of the issue
- Photos or a short video, if available
- Your printer model and any displayed error message
What the warranty covers
- The product is not recognized by a listed compatible printer
- Printing defects caused by the consumable
- Leakage or physical damage not caused by misuse
- The product fails to perform under normal use
- An incorrect or defective item was received
- Eligible manufacturing or performance-related defects
What the warranty does not cover
- Improper storage or exposure to unsuitable conditions
- Incorrect installation, modification, or misuse
- Accidents or damage caused by external factors
- Use with an unsupported printer model
- Normal depletion of toner or ink
- Issues unrelated to the product
Damaged, Defective or Incorrect Products
If your order arrives damaged, defective, or different from what you ordered, please contact us promptly. We will review the issue and, once confirmed, arrange an appropriate replacement or refund.
Please include your order number, product model, a description of the issue, and clear photos whenever possible. This information helps us review the situation and resolve it more efficiently.
Printer-Related Concerns
Our products are designed and tested for use with the printer models listed on their product pages.
Stop using the product
If you believe the product has caused a printer problem, stop using it until the issue has been reviewed.
Contact support
Provide your order number, printer model, product model, error messages, and a description of what happened.
Allow us to investigate
We may request photos, diagnostic information, or an assessment from a qualified service provider.
Support Whenever You Need It
Email and WhatsApp support requests may be submitted 24 hours a day, 7 days a week. Telephone support is available Monday through Friday, 9am–5pm PST. When contacting us, please include your order number and product model so we can assist you more efficiently.
Our Promise
Choosing compatible supplies should not mean giving up peace of mind. If a problem occurs, tell us. We will listen carefully, respond promptly, and take responsibility for helping you reach a fair solution. Earning your trust matters just as much to us as earning your order.
This policy applies to proswife products purchased through our official Amazon store, website, or another authorized sales channel. Customers receive the same eligible product warranty and support regardless of where the product was purchased. Returns and refunds may be processed through the original purchasing platform when required, but our support team will remain available to help guide you through the process. This policy does not limit any rights available under applicable consumer-protection laws.